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290px;overflow:hidden}.inbox-pane,.chat-pane,.detail-pane{background:#fff;min-width:0}.inbox-pane{border-right:1px solid #e5eaf2;display:flex;flex-direction:column;min-height:0}.detail-pane{border-left:1px solid #e5eaf2;padding:20px;overflow:auto;min-height:0}.pane-title,.chat-header{display:flex;align-items:center;justify-content:space-between;padding:18px;border-bottom:1px solid #eef1f6}.pane-title h2,.chat-header h2{margin:0;font-size:18px}.pane-title span,.chat-header span{font-size:12px;color:#8490a5}.icon-btn{border:1px solid #e1e7f0;background:#fff;border-radius:10px;width:36px;height:36px}.filters{padding:12px;border-bottom:1px solid #eef1f6}.filters input{width:100%;padding:10px 12px;border:1px solid #dfe5ef;border-radius:10px;outline:none;background:#f8faff}.filters input:focus{border-color:#0f5cff;background:#fff}.status-tabs{display:flex;gap:5px;overflow-x:auto;margin-top:10px}.status-tabs button{border:0;background:transparent;border-radius:8px;padding:6px 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0}.message.incoming{justify-content:flex-start}.message.outgoing{justify-content:flex-end}.message.internal{justify-content:center}.bubble{max-width:min(72%,640px);padding:10px 12px;border-radius:15px;background:#fff;box-shadow:0 1px 2px rgba(22,35,60,.07);font-size:14px;line-height:1.45}.outgoing .bubble{background:#0f5cff;color:#fff;border-bottom-right-radius:5px}.incoming .bubble{border-bottom-left-radius:5px}.internal .bubble{background:#fff7d9;color:#6e5a13;border:1px dashed #e7c75b;max-width:82%}.note-label{font-size:10px;font-weight:800;margin-bottom:4px;text-transform:uppercase}.message-meta{font-size:9px;opacity:.65;margin-top:5px;text-align:right}.attachment small{display:block;opacity:.6;margin-top:3px}.composer{display:flex;align-items:flex-end;gap:9px;padding:12px 18px;background:#fff;border-top:1px solid #e5eaf2}.composer textarea{resize:none;flex:1;min-height:42px;max-height:120px;border:1px solid #dce3ee;border-radius:13px;padding:10px 13px;outline:none}.composer 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.composer-wrap{background:#fff;border-top:1px solid #e5eaf2}.composer-wrap .composer{border-top:0}.quick-replies{display:flex;gap:6px;overflow-x:auto;padding:8px 18px 0}.quick-replies button{border:1px solid #dbe4f1;background:#f7faff;color:#385073;border-radius:20px;padding:6px 10px;font-size:10px;white-space:nowrap}.quick-replies button:hover{border-color:#0f5cff;color:#0f5cff}.chat-image{display:block;max-width:min(360px,65vw);max-height:360px;border-radius:10px;object-fit:cover}.chat-video{display:block;max-width:min(420px,70vw);border-radius:10px}.file-link{color:inherit;font-weight:700;text-decoration:underline}.admin-wrap{max-width:1000px;margin:25px auto;padding:0 20px;display:grid;grid-template-columns:380px 1fr;gap:18px}.admin-card{background:#fff;border:1px solid #e3e9f2;border-radius:14px;padding:20px}.admin-card h2{margin-top:0}.admin-form label{display:block;font-size:12px;color:#657189;margin:10px 0}.admin-form input,.admin-form select{width:100%;display:block;padding:9px;border:1px solid #dce3ed;border-radius:9px;margin-top:4px}.staff-row{display:flex;justify-content:space-between;align-items:center;padding:11px 4px;border-bottom:1px solid #edf1f6}.staff-row small{display:block;color:#8a95a6;margin-top:2px}.staff-row span{font-size:10px;background:#eef3fb;padding:5px 8px;border-radius:7px}.alert.success{background:#eefaf2;color:#277846}@media(max-width:760px){.admin-wrap{grid-template-columns:1fr}}
.sender-head{display:flex;align-items:center;gap:6px;margin-bottom:4px}.sender-avatar{width:18px;height:18px;border-radius:50%;object-fit:cover;flex:0 0 auto}.sender-avatar-fallback{display:grid;place-items:center;background:#e7edf8;color:#51607a;font-size:9px;font-weight:800}.sender-name{font-size:10px;font-weight:800;color:#0f5cff}
.name-row{display:flex;align-items:center;gap:6px;margin-top:10px}.name-row .icon-btn{width:26px;height:26px;border-radius:8px;font-size:12px;line-height:1;padding:0}
.notes-section{margin-top:20px;border-top:1px solid #eef1f6;padding-top:16px}.notes-header{font-size:12px;font-weight:800;color:#45546c;margin-bottom:10px}.notes-list{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow:auto}.note-item{position:relative;background:#f7f9fc;border:1px solid #eef1f6;border-radius:10px;padding:9px 26px 9px 10px}.note-text{font-size:12px;color:#2a3550;line-height:1.5;white-space:pre-wrap;word-break:break-word}.note-meta{font-size:9px;color:#909aab;margin-top:6px}.note-del{position:absolute;top:6px;right:6px;border:0;background:transparent;color:#b6bfcf;font-size:11px;width:20px;height:20px;border-radius:50%}.note-del:hover{background:#fde8ea;color:#c0313f}.notes-empty{padding:6px 0;text-align:left;font-size:11px}.note-add-form{margin-top:10px;display:flex;flex-direction:column;gap:6px}.note-add-form textarea{resize:vertical;border:1px solid #dce3ed;border-radius:9px;padding:8px 10px;font-size:12px;outline:none}.note-add-form textarea:focus{border-color:#0f5cff}.note-add-form button{align-self:flex-end}
.chat-sticker{display:block;width:120px;height:120px;object-fit:contain}
.sticker-picker{display:none;grid-template-columns:repeat(auto-fill,minmax(52px,1fr));gap:4px;max-height:180px;overflow-y:auto;padding:10px 18px;border-bottom:1px solid #e5eaf2;background:#fafbfe}.sticker-picker:not([hidden]){display:grid}.sticker-thumb{border:0;background:transparent;border-radius:8px;padding:4px}.sticker-thumb:hover{background:#eef3fb}.sticker-thumb img{width:100%;height:44px;object-fit:contain;display:block}
.channel-select-topbar{margin-left:14px;padding:7px 10px;border:1px solid #dfe5ef;border-radius:9px;background:#f8faff;font-size:12px;font-weight:700;color:#0f5cff}.channel-badge{background:#eef3fb;color:#3a5b8f;padding:1px 6px;border-radius:6px;font-weight:700}
.mode-tag{font-weight:800;padding:0 3px;border-radius:4px}.mode-reply{color:#1f9d55}.mode-push{color:#d97706}
img.brand-mark{object-fit:cover;display:block}